Our Services

Interactive Marketing and Technology Solutions

Telephony

Reach your goal

Fjord’s Telephony solutions are modular in nature and built with proven award-winning products, to deliver a truly best-of-class offering. Fjord and Interactive Intelligence push the edge of technology in order to turn our client’s multimedia customer interactions into profitable relationships.

Interaction Center Platform | VoIP | Unified Communications & IVR | Call Centers

• Turn proprietary hardware into applications and put them all on a single multimedia platform that’s ready for VoIP and SIP out of the box
• Provides a sound migration path to VoIP by enabling solutions like CIC to serve as a SIP proxy and gateway within an IP infrastructure
• Intel® NetStructure^TM Host Media Processing (HMP) Software lets you optionally replace voice processing hardware for a “pure software” IP telephony platform
• Supports TDM-based T1/E1 and analog connections using Intel® Dialogic® and Aculab voice processing boards, allowing you to migrate to IP at any time
• Open standards flexibility
• Central single-point administration
• Add users and functionality as needed

• Phone calls
• IP telephony (VoIP)
• Voice mail
• E-mail
• Fax
• Web contacts (such as a Web chat)

• ACD
• Voicemail system
• IVR product
• Web server

• Pre-integrate CRM, ERP and other business applications
• Use one interface for efficient system/ user administration and cost-lowering moves, adds, and changes
• Upgrade functionalities for changing business needs by adding applications and licensing, rather than adding costly hardware

Interactive Intelligence’s Messaging Interaction Center is unified communications build upon unified messaging with advanced features for messaging as well as collaboration. For instance, users get one-number Find-me/ Forward, universal message access and message notification options, and calendar and contact management capabilities

• One-number Find-me/ Forward
• Call Screening
• User-defined call handling rules
• Automatic callback
• Desktop faxing and fax “navigation.”
• Broadcast messages to groups of addresses using Messaging Interaction Center Personal Groups settings
• View the status of other Messaging Interaction Center users

• Interactive Holiday cards
• Product launches

• Streamline customer interactions
• Ease integration: it provides a clear history of the customer’s interaction directly in your CRM

• IP telephony
• Speech-enabled IVR
• ACD with skills-based routing
• Multimedia queuing for e-mails and Web chats
• Integrated screen pop
• Call recording
• Predictive dialing
• Comprehensive real-time monitoring
• Intelligent multi-site routing
• Advanced speech and IVR solutions
• Knowledge and response management